Frequently Asked Questions
Do you ship overseas?
Yes, we ship all over the world. Orders over $100 qualify for free shipping. For smaller orders, a small shipping fee will apply at checkout.
We also offer hassle-free returns from anywhere in the world within 100 days, no questions asked. Our goal is to make sure every customer is satisfied and wants to shop with us again.
How long will it take to get my orders?
Delivery times vary depending on your location:
• Domestic orders typically arrive within 3–7 business days.
• International orders usually take 7–13 business days.
You'll receive a tracking link in your confirmation email, and we’ll keep you updated every step of the way.
Where is my order?
Wou can track your order using the following link to: "Track your Order" page.
Aerless™ Vacuum System
How can I unzip the bags for the first time?
If you're opening the bag for the first time, you might notice that the zipper feels a bit stiff, don’t worry, that’s completely normal! Our bags are vacuum-sealed and designed with airtight, anti-leak zippers to keep your items secure. This means they can be a little tricky to open at first.
Here are a few tips to help:
1. Apply gentle but firm pressure when unzipping. It may take a bit of effort the first time due to the vacuum seal.
2. Pull the zipper ring upwards (not flat or sideways) to get a better grip and leverage.
3. Once unsealed, the zipper will be easier to use going forward.
My package has an orange sticker, is the pump TSA-approved?
Yes, it is!
The Aerless™ Vacuum Kit was specifically designed to be TSA-approved and flight-friendly, making travel more convenient.
The orange "Cargo Aircraft Only" sticker is simply a shipping requirement due to internal logistics policies. There's nothing to worry about, your pump is safe and approved for air travel.
How many clothing items can the Vacuum Bag compress?
On average, each vacuum bag can compress around 15 clothing items. The airtight seal lets you pack more while taking up less space. Exact capacity depends on the type of clothing, but once the air is out, you’ll be surprised how much fits in.
How do I zip the Aerless™ Vacuum Bag properly?
Zipping your Aerless™ Vacuum Bag the right way is key to making sure everything stays airtight and compact.
1. Make sure your items are neatly placed inside the bag.
2. Line up the zipper tracks before you start sealing.
3. Use the included slider to zip the bag shut, all the way to the end. You’ll feel a smooth glide and maybe even hear a soft “click”, which means it’s sealed tight.
4. Done? Give it a quick press to double-check it’s fully closed